Terms of Service

Overview

Welcome to PawAura Studio! The terms "we", "us" and "our" refer to PawAura Studio. PawAura Studio operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the "Services").

By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, you should not use or access our Services.

Section 1 – Access and Account

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence. You are solely responsible for maintaining the security of your account credentials and for all account activity.

Section 2 – Our Products

We have made every effort to provide an accurate representation of our products. However, colors or product appearance may differ from how they appear on your screen. All product descriptions are subject to change at any time without notice.

Section 3 – Orders

When you place an order, you are making an offer to purchase. PawAura Studio reserves the right to accept or decline your order for any reason. Your purchases are subject to our Refund Policy.

Section 4 – Prices and Billing

Prices are subject to change without notice. The price charged will be the price in effect at the time the order is placed. Unless otherwise stated, posted prices do not include taxes, shipping, or import charges.

Section 5 – Shipping and Delivery

We are not liable for shipping and delivery delays. All delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing, or events outside our control. Once we transfer products to the carrier, title and risk of loss passes to you.

Section 6 – Intellectual Property

Our Services, including all trademarks, brands, text, images, graphics, and audio, are owned by PawAura Studio or its licensors and are protected by applicable intellectual property laws. You may use the Services for personal, non-commercial use only. All rights not expressly granted are reserved by PawAura Studio.

Section 7 – Optional Tools

You may be provided access to third-party tools as part of the Services. We provide access to such tools "as is" without any warranties or endorsement. Any use of optional third-party tools is entirely at your own risk.

Section 8 – Third-Party Links

The Services may contain links to third-party websites. We are not responsible for the content or accuracy of any third-party materials. If you leave the Services to access third-party sites, you do so at your own risk.

Section 9 – Relationship with Shopify

PawAura Studio is powered by Shopify, which enables us to provide the Services to you. Any sales and purchases are made directly with PawAura Studio. Shopify is not responsible for any aspect of sales between you and PawAura Studio. You expressly release Shopify and its affiliates from all claims arising from your transactions with PawAura Studio.

Section 10 – Privacy Policy

All personal information we collect is subject to our Privacy Policy. By using the Services, you acknowledge that you have read and agree to our privacy practices.

Section 11 – Feedback

If you submit any ideas, suggestions, or feedback to PawAura Studio, you grant us a perpetual, worldwide, royalty-free license to use such feedback for any purpose, including improving our Services. You are solely responsible for any feedback you submit and its accuracy.

Section 12 – Errors, Inaccuracies and Omissions

Occasionally there may be information on the Services that contains typographical errors, inaccuracies or omissions. We reserve the right to correct any errors and to change or update information or cancel orders if any information is inaccurate at any time without prior notice.

Section 13 – Prohibited Uses

You may use the Services for lawful purposes only. You may not use the Services for any unlawful purpose, to violate any regulations or laws, to infringe intellectual property rights, to harass or harm others, to transmit false information, or to engage in any conduct that may harm PawAura Studio or its users.

You also agree not to upload malicious code, scrape or extract data from the Services, collect personal information of others, or interfere with the security features of the Services. We reserve the right to terminate your account at any time if you violate these Terms.

Section 14 – Agents

If you use any automated software or AI agent to access the Services, it must identify itself in all requests and operate transparently. Agents may not mimic human behavior, circumvent CAPTCHAs, or conceal that interactions are automated. We may limit or block Agent access at any time.

Section 15 – Termination

We may terminate this agreement or your access to the Services at any time without notice. You will remain liable for all amounts due up to the date of termination. Sections on Intellectual Property, Feedback, Disclaimer of Warranties, Limitation of Liability, and Governing Law will survive termination.

Section 16 – Disclaimer of Warranties

THE SERVICES AND ALL PRODUCTS ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. WE DO NOT GUARANTEE THAT USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE.

Section 17 – Limitation of Liability

TO THE FULLEST EXTENT PROVIDED BY LAW, PawAura Studio AND ITS PARTNERS, DIRECTORS, EMPLOYEES, AND AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES OF ANY KIND ARISING FROM YOUR USE OF THE SERVICES OR ANY PRODUCTS PURCHASED THROUGH THE SERVICES.

Section 18 – Indemnification

You agree to indemnify and hold harmless PawAura Studio, Shopify, and our affiliates from any losses, damages, or claims arising out of your breach of these Terms, your violation of any law, or your use of the Services.

Section 19 – Severability

If any provision of these Terms is found to be unlawful or unenforceable, that provision will be severed and the remaining provisions will continue in full force and effect.

Section 20 – Waiver; Entire Agreement

These Terms of Service constitute the entire agreement between you and PawAura Studio and govern your use of the Services, superseding any prior agreements. Our failure to enforce any right or provision shall not constitute a waiver.

Section 21 – Assignment

You may not transfer or assign this Agreement without our prior written consent. We may transfer or assign these Terms without notice to you.

Section 22 – Governing Law

These Terms shall be governed by the laws of the jurisdiction where PawAura Studio is headquartered. You consent to the personal jurisdiction of such courts.

Section 23 – Headings

Section headings are included for convenience only and do not limit or affect these Terms.

Section 24 – Changes to Terms of Service

We reserve the right to update these Terms at any time. Your continued use of the Services following any changes constitutes acceptance of those changes. Please review this page periodically.

Section 25 – Contact Information

Questions about the Terms of Service should be sent to us at info@pawaura.studio.

Trade name:  HONGKONG PAW CASTLE LIMITED
Brand: PawAura Studio
Email: info@pawaura.studio
Address: RM 701, UNIT 127, 7/F, TWR B, New Mandarin Plaza, 14 Science Museum Rd, Tsim Sha Tsui, Hong Kong