Refund & Return Policy

Due to the personalized and custom-made nature of our products, PawAura Studio does not accept returns or exchanges unless the item arrives damaged, defective, or incorrect.

Damaged, Defective, or Wrong Items

Please inspect your order upon reception and contact us within 7 days at info@pawaura.studio if your item is defective, damaged, or if you received the wrong item. Please include photos of the issue so we can evaluate and make it right as quickly as possible.

If your claim is approved, we will either:

• Resend the correct/replacement item at no additional cost, or
• Issue a full refund to your original payment method

Items requiring return must be sent back to our fulfillment address, which will be provided upon approval.

Non-Returnable Items

As all our products are custom-made to your specifications, we are unable to accept returns for:

• Change of mind
• Incorrect size or color selected by the customer
• Sale items or gift cards

European Union Customers

Personalized and custom-made items are exempt from the EU 14-day right of withdrawal under Article 16(c) of Directive 2011/83/EU, as these products are made to your individual specifications.

Refunds

Once your refund is approved, it will be processed to your original payment method within 10 business days. Processing time may vary depending on your bank or card issuer.

For any questions, contact us at info@pawaura.studio.